Helixbath accepts returns of new, unopened items within 15 days of signed receipt. Fees that are incurred by our retail partners for returns are the original shipping plus the return shipping charges. A restocking fee of $150.00 will be charged for each returned order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (7 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (7 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Will call from our Seattle warehouse is an option at no charge. We have an extensive shipping network that provides expedient delivery to our retail partners business locations. We also provide drop-ship services direct to our retail partners clients homes or business locations. Shipping is curbside residential or curbside and requires a signature. Shipping times are 7-10 days on average.
Please note that the shipping rates are flat fee and subsidized by Helixbath. It is suggested that you set your account up to ship once per week or once every other week to combine multiple quantities. For example, combining a weeks worth of orders in your system and place them at the same time to receive a single flat rate shipping charge that will lower your overall shipping costs.